All Technical Assistance is managed by Biotron. If you need assistance, you must contact the service channels where a screening will be carried out on the need to send the product to the Factory or hire local technical services.

With this policy, we guarantee customers and users original parts, efficient service and continuous improvement in products.

When contacting us, the problem will be verified and, if necessary, we will request that the product be sent directly to the factory. The cost of shipping to ship the product is borne by the customer. (additional information is in the purchased product manual).

Use the following channels for service:

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          _cc781905-5cde-3194 -bb3b-136bad5cf58d_ E-mail:  sac@biotron.com.br  

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          _cc781905-5cde-3194 -bb3b-136bad5cf58d_Phone: (35) 3473-7000

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          _cc781905-5cde-3194 -bb3b-136bad5cf58d_WhatsApp: (35) 3473-7000

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Or fill in the Technical Assistance Opening Form.

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Does all equipment need periodic maintenance?

Some equipment has ANVISA certification and needs to undergo periodic maintenance during and after the warranty so that the certification seal is maintained. Periodic maintenance aims to ensure the safety and integrity of the equipment.

Do you want to be our partner in the technical assistance service?

Contact one of our service channels to receive more information.